FAQ

Getting Started

• How can I set up my device to play Active Arcade?
• Where can I download Active Arcade?
• Do I need an Internet connection to play Active Arcade?

Device Compatibility

• Would Active Arcade work on my device?
• I got the “Sorry, your device doesn’t meet the minimum requirements” message
• I got the “Your device may not be fully compatible” message

Connecting to TV

• Connecting iPhone/iPad to TV with a HDMI cable (recommended method)
• Why would I want to connect to TV to play?
• Connecting Android devices to TV with a HDMI cable (recommended method)
• Connecting your device to TV wirelessly

Highlight Videos

• What are highlight videos? Who can see my videos and game activities?
• Where can I find the highlight videos I downloaded to my device?
• Losing all highlight videos after re-installing Active Arcade
• How can I delete my highlight videos?
• How can I turn off highlight videos?

Troubleshooting

• Active Arcade keeps crashing, lagging, loading slowly or not working smoothly
• My movements in the games are not detected properly
• What is the best way to get help?
• My body is not detected during setup
• My device gets warm while running Active Arcade
• I cannot download/install Active Arcade

Others

• Is Active Arcade free?
• I have some ideas or feedback to share
• I like to try out your new games
• Can I play Active Arcade with other people?
• How can I score higher in “Reaction Flow”?